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After-sales Service

Quality issues :If any quality issues,we will make the claim report first to our factory,our Lab,to track the whole production and loading condition.If Clients confirmed the quality is comtaiminated,we can replace the shipment at once,and same time,our Technical DP will appoint the Engineer to investigate the condition at our Clients`place;


Shipping issues:Although we can not guarantee all the shipments get to Destination are still clean,intact,we will make sure all the loadings before shipping are in good condition,take pictures before loadings.In case,any damages to the pallets,or bags during the transportaion,we will compensate to our client first,then will claim to our insuarance to make sure the Rights and Profits for Clients.


Price issues:All the price we made to clients are true and valid in the 10days from the quotation dates,even if the raising to the freight,the price will be kept the same during the Validity.We will make the stable price for the clients in 3months,6months or 12month once we confirmed the orders.


Application Area:We can tell Clients on how to use the products in the proper way,or Customrised the formula for our clients base on our products and Clients` equipments;


Visit :We will visit our clients if needed,to make sure the market share of Clients at our products.